BBC Club Online Booking service (the "Service") accessed via this website provided by BBC Club. Use of the Site is governed by these terms and conditions (together with the documents referred to on it) ("Terms and Conditions").

Please read them now. By using the Service you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you are not willing to accept these Terms and Conditions you may not use the Service.

1. General

The Terms and Conditions relating to this Service should be viewed as an addition to the existing Member Terms & Conditions:

2. Access

This Service is provided for the use of BBC Club members and employees of BBC and its partners only. Access to the Site is permitted on a temporary basis, and BBC Club reserve the right to withdraw or amend the Service on the Site without notice. From time to time, access may be restricted to some parts of the Site, or the entire Site, to registered users.

3. Registration

BBC Club members wishing to use the Service are required to complete the online registration before using the Service.

3.1 Passwords

You are solely responsible for keeping your account username and password confidential and you are responsible for all activity that occurs under your account. BBC Club has the right to disable any user identification code or password at any time, if in BBC Club's opinion you have failed to comply with any of the provisions of these terms of use.

4. Activity booking

4.1 Activities available

The following activities are available to book through this Service. The website indicates which activities are bookable online with the box BOOK ONLINE

  • Classes
  • Language Courses
  • Alive Courses
  • Other Courses
  • Selected Connect Events
  • Selected Together Events

BBC Club reserves the right to withdraw an activity from online booking. Not all activities will be bookable on line. Please contact us at if you need more information.

4.2 Booking activities.

Members will receive priority bookings for Club activities:

Classes 7days ahead Members 3 days ahead Non Members
Courses 60 days ahead Members 21 days ahead Non Members
Events 60 days ahead Members 14 days ahead Non Members

Where events have a shorter lead time than laid out above, priority booking dates for members will be advertised separately. In the event that a member books an activity within the Non Member booking period places will be allocated on a first come, first serve basis. Users may book activities for single sessions. The duration of these sessions depends upon the activity.

Bookings can also be made either in person or by phone with the BBC Club Rm 1433 White City, on ext 26666, by emailing us at or a Club site or gym. See website for contact

4.3 Payment for bookings

Payments for bookings made through this Service are required at the time of booking.

Bookings made through this Service are confirmed only upon payment of the appropriate booking fee. Bookings that have not been paid for within five minutes of booking will not be held.

Payment for bookings made through this Service are made through world pay and is governed by the BBC Club privacy policy. BBC Club does not retain any credit or debit card information used to pay for bookings made through this Service.

4.5 Cancelling an activity booking

Activities booked through this Service cannot be cancelled online.

BBC Club members may cancel their activities via telephone or in person up to 12 hours in advance of the activity start time and a full refund will be given.

Non Members may cancel their activities via telephone or in person up to 24 hours in advance of the activity start time and a full refund will be given.

In the event of a booking cancellation after the cancellation notice period of the activity start time stated above, an alternative booking slot may be offered at BBC Club's discretion. No refunds will be given.

BBC reserve the right to cancel an activity if it does not reach the minimum number of attendees required by the booking deadline. In the event of an activity being cancelled by BBC Club a full refund will be made. Every attempt will be made to stick to the published programme of activities, however facilities, classes, courses and instructors are subject to change. We will give appropriate notice of any changes. If BBC Club make any changes to the publicised activity that do not suit the user a full refund will be made.

4.6 Activity Attendance

Anyone failing to show for a booking will be charged the full amount for that activity. No refunds will be given.

Once registered for a class you must be in attendance at least three minutes before the class commences, any later and your place will be reallocated as a standby.

BBC Club reserves the right to restrict the future booking requests of members who fail to cancel three activity places in the appropriate way.

5. Member Communications

5.1 Auto-generated emails from BBC Club

There are three instances where auto-generated emails will be sent to members:

Upon registration:

An account activation link is sent to the email address provided at the time of registration.

Upon completion of payment for a booking:

  • A link to a printable booking confirmation is sent to the email address provided at the time of registration.

When the user forgets their password:

  • A re-activation link is sent to the email address provided at the time of registration.

5.2 Online bookings messaging service

By signing up to this Service you agree that BBC Club may communicate with you about issues affecting your past, current or future class and/or activity bookings via the Site messaging service.

You are advised to check your messages when you log into the Site and ahead of any bookings you may have. BBC Club may contact you with regards to issues such as:

  • problems with the Site or Service
  • advanced notification, where possible, of works affecting either the Site, Service or the venue
  • class venue changes, cancellations, change to advertised timetable, etc.

5.3 Members communicating with BBC Club

Users wishing to communicate with BBC Club regarding bookings made online should contact BBC Club in person or via the email address shown on the Contact page.

Users should provide the following details which can be found on their Booking Confirmation:

  • member number
  • booking reference number
  • class or activity
  • date and time of booking

Users should not respond to the auto-generated emails outlined in the above section

6. Disclaimer

The Site and its contents are for general information only and are provided "as is". BBC Club make no warranties, representations or undertakings about:

  • any of the content of the Site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or
  • any content of any other third party website referred to or accessed by hypertext link through the Site.

We make no guarantees that the Site is free from so called computer viruses. It is strongly recommended that you check for such viruses before downloading.

7. Links

Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties and their inclusion does not imply any endorsement or approval by the University of the material on such websites.

8. Liability

BBC Club accepts no liability for any claims, penalties, loss or expenses arising from: any reliance placed on the content of the Site; the use or inability to use the Site; the downloading of any materials from the Site; or any unauthorised access to or alteration to the Site.

9. Copyright

The content of the Site (including, but not limited to all text and artwork) is protected by copyright. The copyright is owned by BBC Club or is otherwise licensed from a third party for use by BBC Club.

You may view or download any part of the Site for private purposes, but you are not permitted, without BBC Club permission, to:

  • store the Site, or any part of the Site, for any other purpose;
  • print copies of the Site, or any part of the Site, for any other purpose;
  • reproduce, copy or transmit the Site, or any part of the Site, in any way, for any other purpose or in any other medium.

All other rights which are not specifically granted are reserved.

11. Privacy Policy

This Site and the Service it provides are governed by the University Website Privacy Policy. Please read the Privacy Policy for details of how we use information about you:

12. Changes

BBC Club reserves the right to amend or replace the Terms and Conditions at any time. If the CSE make any substantial changes you will be notified by posting a prominent notice on the Site.

13. Enquiries

For all enquiries please contact